Senior Technical Support Professional

Hong Kong

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.

Join Us and Make an Impact.

As a Senior Technical Support Professional, you will act as a main point of contact for Cockpit & Cabin Service Offering customers. You will be responsible for delivering excellence in customer satisfaction, responding to customer request related to product maintenance in respect to Honeywell policies and applicable laws. In this role you will provide technical support to customers with Honeywell/Satcom1 SATCOM products or systems including aircraft interface / interaction, sub-system, system and platform application.

Key Responsibilities:

• Represent the Flight Services organization as the prime technical contact on system interaction and operational issues
• Respond via phone or email to analyze technical issues and determine / execute corrective action plan to resolve customer and OEM SATCOM issues
• Manage established internal and external (customer) network nonfictions
• Engage Tier III support as required and manage case until indented issue is resolved
• Develop Required Knowledge Management collateral to facilitate knowledge re-use and process improvement
• Provide support and customer training for an array of mobile apps in the areas of Cabin Services, Flight Support and Maintenance
• Create and maintain training and support documentation for all supported mobile apps

Key Experience & Capabilities:

• Bachelor’s degree, preferably in engineering or computer science
• Previous experience in a customer service role;
• Strong analytical and problem solving skills;
• Excellent time management and organization skills;
• Demonstrates a high drive and is focused on creating results;
• PC literate with a good working knowledge of Microsoft Office packages;
• Solid written and oral communication skills, fluency in English;
• Experience in the Aerospace industry is an asset;
• Experience using SalesForce.com and SAP is an asset.

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?vCG-rmG0eKLk

Discover More

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our Futureshapers, and so much more.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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