Coordinator – Benefits Delivery

Job Description:

Salary: Competitive per annum

Hours: 37.5 per week, Monday to Friday

Location: Hybrid, 3 days a week in our VHQ, Crawley

Contract: Permanent

Closing Date: 7th May 2025

In a nutshell

At Virgin Atlantic, we are dedicated to delivering exceptional service and creating memorable experiences for our colleagues. We are seeking a proactive and detail-oriented individual to join our People Operations team as the Coordinator - Benefits Delivery. This role will be the subject matter expert in all the benefits we offer our employees, also providing generalist, global HR administration services and ensuring our colleagues receive outstanding support.

As the Coordinator - Benefits Delivery, you will provide clear and consistent guidance on accessing current policy information, completing key people processes, and resolving any self-service failures. You will specialise in answering queries and administering colleague benefits, such as pensions and private medical insurance, while maintaining a strong link to the Reward team.

This role reports to the Manager – People Operations Delivery and sits within the People Operations directorate. You will work closely with the People Team, third-party suppliers, and colleagues to ensure seamless HR operations and exceptional internal customer service.

Day to day

Provide accurate and timely advice and support on HR-related queries across a range of channels (email, phone, chat).
Specialise in answering queries and administering colleague benefits, such as pensions and private medical insurance.
Support the transfer of benefits knowledge and skilling within the team.
Deliver outstanding customer service and information to colleagues.
Provide systems and administrative support to ensure smooth HR operations.
Contribute to continuous improvement initiatives and benefit compliance support.

About you

Experience supporting colleagues with a broad range of HR and policy queries in a complex, global/matrix organisation
Experience working within the Rewards and Benefits space.
Knowledge of our current benefits offering
Proven experience demonstrating your ability to communicate clearly and confidently with all types of people.
Emotionally aware with a balanced, positive approach to difficult situations.
Full proficiency with Word and Excel is essential. Experience with the full Microsoft 365 suite, Docusign, PowerApps, Power BI, PDF editing software, Workplace, Avature, and Oracle is an advantage.

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitmentfly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Job Ident #: 2729

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en

Virgin Atlantic uses a mixed fleet of Airbus and Boeing wide-body aircraft and operates to destinations in North America, the Caribbean, Africa, the Middle East and Asia from its main hub at London–Heathrow, and its secondary hub at Manchester

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Crawley , England, United Kingdom

Type

Permanent

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en