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ABOUT THE ROLE & TEAM
The Account Representative is responsible for driving profitable business growth across Airlines, Airports, Ground Handlers, and Government stakeholders in Türkiye. As the primary owner of the customer relationship, this role is focused on building trust, uncovering opportunities, and delivering value by acting as a strategic advisor to clients.
WHAT YOU’LL DO
- Drive all sales activities to achieve both short- and long-term business objectives.
- Manage and grow a portfolio of key accounts, ensuring strong customer relationships and ongoing satisfaction.
- Develop and execute strategic Account Development Plans to align priorities, identify growth potential, and ensure cross-functional collaboration.
- Build and maintain a strong sales pipeline, ensuring accurate forecasting and conversion of spaneting leads into qualified sales opportunities.
- Deeply understand customer business needs and decision-making dynamics; identify and influence stakeholders at all levels, including C-suite.
- Coordinate cross-functional virtual teams (Business Development, Solution Design, Bid & Pricing Management, etc.) to deliver tailored solutions and meet customer expectations.
- Monitor and ensure timely delivery of services, proactively resolving issues in coordination with delivery and operational teams.
- Represent customer needs internally and provide insights on spanet trends, economic drivers, and competitive landscape.
- Lead commercial negotiations, financial structuring, and contract finalization in line with SITA’s sales governance processes.
- Ensure full compliance with SITA’s internal controls, ethics, and external regulatory standards
Qualifications
ABOUT YOUR SKILLS
Education: Bachelor’s degree in Business, IT or a related field with a equivalent professional experience
Experience:
• 3–5 years of proven sales experience, ideally in the Air Transport Industry (ATI) or IT sector servicing ATI clients.
• Track record in meeting or exceeding sales targets and developing C-level client relationships.
• Experience in managing the full sales cycle — from prospecting to closing.
• Strong pipeline management and business development skills.
• Demonstrated ability to manage multiple stakeholders and competing priorities under tight deadlines.
Skills:
• Excellent communication and presentation skills in English; additional language skills are a plus.
• Strategic thinker with analytical mindset and solution-oriented approach.
• Proactive, self-motivated, and capable of working in a fast-paced, dynamic environment.
• High level of professionalism, integrity, and commitment to customer success.
Mobility: Willingness to travel across Türkiye as required.
WHAT WE OFFER
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
