Job Summary

Under the direction of the Director of Maintenance or Accountable Manager of the Service Center, The Factory Service Center Supervisor is responsible for the daily maintenance operation of the Factory Service Center to ensure aircraft are maintained and verified safe for Return to Service in an effective and efficient manner to maintain the highest level of Customer satisfaction.

Duties and Responsibilities/Essential Functions

• Must possess a positive attitude, great communication, interpersonal and leadership skills while working in a large-volume maintenance environment with strict Return to Service dates.
• Ensures company vision and organizational goals are communicated and carried out to ensure priorities are aligned with the daily success plan.
• Sets a positive approach to teamwork; coaches and guides technicians, set plans for improvement, increase throughput, overcome obstacles, and achieve on time delivery with high quality to customers.
• Performs logbook research to ensure compliance and conformity is adhered to with strict attention to detail.
• Responsible for conducting performance reviews and evaluations for Technicians and leads.
• Continually strives for process improvement, cost reduction, and labor hour reduction to meet labor allowances.
• Assist Service Advisor to ensure customers and departments are updated daily on status and estimations.
• Train, assist, and supervise Aircraft Maintenance Technicians (AMTs) in proper work procedures and practices to stay within guidelines for overtime and monitor absenteeism or tardiness.
• Ensures aircraft departure with 0 rework or return faults.
• Properly reports weekly metrics in a timely manner.
• Provides back up support for receiving / issuing parts

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education Requirements:

• Associate degree or equivalent from a two year college or technical school, or five to ten years related experience; or an equivalent combination of education and experience.
• Formal Supervisory / leadership training strongly preferred

Experience Requirements:

• Minimum 3 years previous leadership experience, preferably in a CFR Part 145 Repair Station environment.
• Demonstrated ability to exercise sound judgement
• Demonstrated ability of strong written and verbal communication skills
• Demonstrated ability to provide direction and utilize delegation skills along with the ability to remove obstacles to meet organizational goals and objectives

Certification Requirements:

• FAA Inspection Authorization preferred

License Requirements:

• FAA Airframe and Powerplant License required

Other Specific Requirements:

• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
• Working knowledge and skills, Microsoft Office, (Excell, Word, PowerPoint) strongly preferred

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Decision Quality: Makes good and timely decision that keep the organization moving forward

Manages Conflict: Handles conflict situations effectively, with a minimum of noise

Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

Develops Talent: Develops people to meet both their career goals and the organizations goals.

Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.