Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
We are recruiting for an experienced Ramp Services Manager who will lead a team of over 100 staff including, Supervisors Trainers and Ground Staff at Brisbane Airport – International Terminal.
In this highly visible role - as the Ramp Services Manager you will be responsible for a high level on ground management of the day-to-day ramp operation, inspire high performance, manage customer relationships, plan and contribute to building business profitability. You will also be the key leader of safety in your business unit, applying the Swissport safety management system to ensure the safety of both the team and customer operations.
Your activities
- Lead optimal operational efficiency through effective planning and management of manpower (through rosters, training, leave, etc.) as well as other key cost areas and revenue capture and collection
- Lead and coach the team effectively fostering positive culture and actively managing individual performance including escalated staff grievances, complaints and discipline
- Manage a large team of Duty Managers, Supervisors and ground staff inclusive of HR and recruitment input as required
- Ensure compliance with company and client procedures and regulations
- Ensure airport/terminal meets performance requirements and maintains operational integrity
- Monitor, manage and report on Airport performance, analysing Airport scorecards, proactively identity operational weakness and implement corrective strategies
- Manage the safe and secure operation of all equipment and associated costs for repair and maintenance
- Lead a culture that values equality, fairness, transparency and zero tolerance for bullying, discrimination and harassment
- Maintain effective communication and relationships with key client representatives and airport community stakeholders
- Provide OH&S oversight and guidance, creating a positive safety culture that includes strong safety reporting and Just Culture that aims for being a generative safety culture.
Your profile
- Technically confident in multi-client airport operations, ground handling and aircraft loading activities
- Experience in leading a workforce, with competencies in employee coaching, talent development disciplinary procedures, and inspiring front-line team members
- Leadership experience in a fast-paced, safety and compliance focused service operation, managing the needs of multiple clients with divergent requirements
- Knowledge of training practices including monitoring of training compliance for regulatory and skills based training
- Capability to develop or proven relationship-building experience, able to form collaborative working relationships to achieve mutual outcomes
- High level written and oral communication skills with verbal reasoning, and interpersonal skills
- Strong administrative, time management and organisational skills, capable of working with minimal direction, under pressure and within strict timeframes, displaying initiative and motivation
- Knowledge of enterprise bargaining agreements and application in the workplace
- Aptitude for workforce planning processes including forecasting attrition, training, leave and operational coverage.
What we offer
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.
