Quality Manager

Chief Operating Officer MABA

The Quality Manager is a CAAM-approved Nominated Post Holder responsible for ensuring that the ATO consistently meets the regulatory, safety, and training standards required by CAAM and the organisation. The role provides independent oversight of all training activities to verify compliance with the ATO’s approved procedures, manuals, and quality system.

This position leads the development, monitoring, and continuous improvement of the ATO’s quality and compliance framework to ensure safe, effective, and audit-ready training operations. The Quality Manager serves as the key advisor and advocate on all governance matters related to training, learning, and development—driving alignment with regulatory requirements, internal policies, and industry best practices.

The role champions a strong quality culture across the Academy and supports strategic initiatives that enhance training standards, operational efficiency, and regulatory confidence.

1. Act as the CAAM-approved Nominated Post Holder (Quality), ensuring full regulatory compliance for the ATO.
2. Lead, maintain, and continuously improve the Quality Management System (QMS) in alignment with CAAM, other regulators and the company/organisational requirements.
3. Develop and enforce QA policies, procedures, and controls to standardise and strengthen all training and instructional activities.
4. Plan and conduct systematic internal audits to verify that approved policies and procedures are consistently followed, identify gaps, and drive corrective and preventive actions to strengthen training quality.
5. Monitor training operations and delivery to ensure compliance with ATO standards, manuals, and regulatory requirements.
6. Oversee instructor governance, including scheduling, competency records, and deployment in accordance with regulatory and business needs.
7. Oversee centralised documentation and training records, ensuring accuracy, completeness, and audit readiness.
8. Proactively monitor quality performance indicators and trends, using data and feedback to recommend improvements, mitigate risks, and prevent recurrence of non-compliance issues.
9. Collaborate with stakeholders to develop, review, and refine policies, procedures, and strategic initiatives that impact training quality.
10. Ensure audit readiness at all times, including maintaining updated manuals, records, evidence, and organisational processes to support CAAM and other regulatory inspections, renewal audits, and compliance reviews.
11. Champion a strong quality culture across the Academy through effective communication, process optimisation, and best-practice implementation.

1. A bachelor’s degree in Aviation, Engineering, Quality Management, or a related field. Professional certification in Quality (ISO 9001 Lead/Internal Auditor) or aviation regulatory compliance is highly preferred
2. At least 3 - 5 years working experience, including in a role as a quality assurance specialist, or a similar compliance monitoring role.