IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the
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Manager, Payment Fraud
Job Description:

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why youll love this job
  • The Manager, Revenue Control is responsible for managing the Revenue Accounting & Control department within Revenue Accounting; functions include account reconciliations, month-end, quarterly and annual reporting, management reporting, internal control reviews, and financial analysis.
  • This job is part of the Revenue Accounting Team within our Finance Division.
What youll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Lead and manage the revenue accounting payment fraud team, providing strategic direction, operational oversight, and administrative support.
  • Works with Payment Strategy leadership to develop and execute a comprehensive fraud prevention strategy across all payment channels to minimize risk and safeguard revenue.
  • Monitor and analyze real-time payment activity using external fraud platforms, internal data sources, and machine learning signals to identify patterns, detect anomalies, and optimize fraud rules.
  • Design and maintain fraud performance dashboards and reporting, consolidating data from multiple systems to deliver actionable insights to leadership and stakeholders.
  • Stay ahead of emerging threats by researching fraud trends, evaluating innovative technologies, and assessing third-party solutions to strengthen fraud prevention capabilities.
  • Drive cross-functional collaboration with Payment Strategy, IT, Finance, Customer Experience, and Operations teams to ensure seamless fraud mitigation throughout the customer journey.
  • Establish goals, processes, and technology initiatives in partnership with Payment Strategy leadership to align fraud prevention with broader business objectives.
  • Communicate and enforce policies and procedures, providing guidance on technical issues, priorities, and best practices to ensure compliance and operational excellence.
  • Recruit, develop, and lead a 24/7 team of fraud investigators, fostering a high-performance culture through coaching, training, and performance reviews.
  • Manage vendor relationships for fraud detection tools and payment platforms, ensuring optimal configuration and cost-effectiveness.
  • Oversee incident response and escalation protocols, ensuring timely resolution of fraud cases and minimizing customer impact.
  • Ensure regulatory compliance with payment security standards (e.g., PCI DSS)
All youll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelors degree in Accounting
  • At least 5 years of work experience

Preferred Qualifications- Education & Prior Job Experience

  • 5 years of accounting experience
  • 3 years of supervisory/management experience
  • CPA or currently pursuing
  • Strong knowledge of accounting principles (i.e., GAAP)

Skills, Licenses & Certifications

  • Proficient with Microsoft Office software (e.g. Word, Excel, PowerPoint, etc.)
  • Excellent analytical skills
  • Strong leadership capabilities
  • Ability to manage multiple projects and effectively re-align priorities as needed
  • Outstanding problem-solving abilities
What youll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Company Details
American Airlines
1 Skyview Dr.
Fort Worth, Texas 76155 USA
jobs.aa.com
83 Open Jobs Available
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places...

Benefits:
American wants to support you on your life’s journey at work, at home and at play. Whether it’s free financial planning consultations, robust benefits options or help finding a caregiver for loved ones, our team members have access to countless resources — beginning on day one. We understand that in order for you to do your job well, you and your loved ones need to be taken care of — so that’s our priority, too.

Health Benefits
Medical, prescription, dental, vision, and more available on date of hire.

401(k) plan
Available upon hire and depending on the workgroup, eligible for employer contributions after one year.

Travel Perks
Travel privileges for you, your family and friends across the American global network.

Well-being programs
Resources, events and support for your physical, financial and emotional well-being.

Education Foundation
Higher education scholarship grants for eligible dependents.

Family support
Emergency assistance from the Family Fund for you and your family in times of need.

Deals & Discounts
Savings on hundreds of products and services including hotels, electronics, lawn care, cellular plans, and more.

Fly Higher Learning
Programs and online learning platforms to support you on your career journey

Supported Manufacturers:
Boeing, Airbus, McDonnell Douglas

Supported Models:
737, 777, 767, 757, 737, 787, A321, A319, MD-80
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Phoenix, Arizona, United States
Type
Permanent
Company Details
American Airlines
1 Skyview Dr.
Fort Worth, Texas 76155 USA
jobs.aa.com
83 Open Jobs Available
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places...

Benefits:
American wants to support you on your life’s journey at work, at home and at play. Whether it’s free financial planning consultations, robust benefits options or help finding a caregiver for loved ones, our team members have access to countless resources — beginning on day one. We understand that in order for you to do your job well, you and your loved ones need to be taken care of — so that’s our priority, too.

Health Benefits
Medical, prescription, dental, vision, and more available on date of hire.

401(k) plan
Available upon hire and depending on the workgroup, eligible for employer contributions after one year.

Travel Perks
Travel privileges for you, your family and friends across the American global network.

Well-being programs
Resources, events and support for your physical, financial and emotional well-being.

Education Foundation
Higher education scholarship grants for eligible dependents.

Family support
Emergency assistance from the Family Fund for you and your family in times of need.

Deals & Discounts
Savings on hundreds of products and services including hotels, electronics, lawn care, cellular plans, and more.

Fly Higher Learning
Programs and online learning platforms to support you on your career journey

Supported Manufacturers:
Boeing, Airbus, McDonnell Douglas

Supported Models:
737, 777, 767, 757, 737, 787, A321, A319, MD-80

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