Position Title Manager, Application Management System
Report ToHead, Support Services
Position SummaryMain stakeholder and system owner for the In-flight Catering Operations System (ICOS) and all related systems/applications supporting inflight catering and business operations. Responsible to manage, plan, execute, monitor, and track ICOS operations, system enhancements, digital initiatives, and delivery against business requirements and approved business cases. Lead the development and implementation of inflight systems, operational applications, dashboards, reporting tools, and other IT-related solutions for catering/Inflight operations to improve operational efficiency, data visibility, productivity, and service performance. To evaluate tender proposals and recommend suitable systems and technology solutions in compliance with Corporate Governance requirements. Responsible for management reporting, system performance monitoring, user engagement, and continuous improvement of digital and operational support systems.
Key Accountability- Lead the development, implementation, governance, and continuous improvement of inflight systems, applications, dashboards, and digital solutions.
- Manage system projects, rollouts, enhancements, user training, budgets, timelines, and benefits realization to support business objectives.
- Oversee system support, incident management, SLA compliance, vendor performance, and resolution of operational and system issues.
- Analyse system, operational, and financial impacts; manage changes, integrations, reporting, and process improvement initiatives.
- Lead system support and data teams, ensuring governance, security, compliance, stakeholder coordination, and operational continuity.
Qualification - Bachelor’s Degree or Diploma in Information Systems, Computer Science, Information Technology, Software Engineering, Data Analytics, or other related disciplines.
- Minimum five (05) years of working experience in IT, Applications Support, Systems Management, Network Infrastructure, Digital Solutions, Operational Systems, or related fields.
- Experience in system implementation, operational support systems, dashboard/reporting tools, vendor management, or digital transformation projects would be an added advantage.
Skills & Knowledge- Degree in IT, Business, Aviation, Operations, or related field; certifications are an advantage.
- Basic project management skills in planning, coordination, risk, and delivery monitoring.
- Proficient in Microsoft 365, Power BI, SharePoint, SAP, and reporting tools.
- Knowledge of operational systems, workflows, digital applications, and system integration.
- Experience in vendor management, SLA monitoring, and contract compliance.
- Strong analytical, troubleshooting, and problem-solving skills.
- Good communication, stakeholder engagement, and coordination skills.
- Able to manage multiple tasks and projects in a fast-paced environment.
- Knowledge of data analysis, reporting, and performance monitoring.
- Experience in airline, catering, hospitality, logistics, or operations is an advantage.
Personality Traits- Committed and responsive; supports operations anytime.
- Strong stakeholder management and interpersonal skills.
- Adaptable and resilient in fast-paced environments.
- Analytical with strong attention to detail.
- Effective problem-solving and decision-making skills.
- Proactive team player with customer focus.
