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What You Will Do: 

• Supervises a team of primarily entry and intermediate Technicians / Business Support employees, with flexibility to determine how assignments are completed (e.g., objectives and approaches to completing work).  
• Sets day-to-day goals and objectives for team members.   
• Prepares, updates and monitors performance metrics to ensure business objectives are achieved.  
• Performs capacity planning of staff and resources to support input variations, adjusting and performing recovery plans.  
• Participate in hiring process of new employees, transfers, promotions, salary actions and terminations.  
• Support project management based on business needs; may be required to support other duties/functions within the company.  
• Actively participate in initiatives for Root Cause/Corrective Actions using Quality tools and support.  
• Actively participate in obtaining Quality and Regulatory Certifications.  
• Review and implement technical, process and regulatory documentation changes; creates or updates procedures as required.  
• Coordinates or provide technicians with theorical and on the job trainings, performing systematic reviews and adjustments of the plan.  
• Design, discuss, and implement employees’ development plans.  
• Participates in technical meeting with service requestors.  
• Assist with new business development.  
• Ensures continuous improvement of Technical Service processes for maximum effectiveness and efficiency, leading and coordinating with other departments as required.  
• Schedules resources to ensure cost effectiveness and coordination of activities.  
• Performs and assist in the management of budget, staffing and or business/operations results.  
• Supervises, promote actions and presents topics related to Environment, Safety & Health.  
• Ensure employees follow the organizations policies and procedures.  
• Attend and have participation in group meetings, teleconferences and/or training required. 

• Bachelors degree in electronic, mechatronic or related, and 5 years of prior relevant experience.  
• OR an Advanced degree and 3 years of prior relevant experience.  
• Must have fluent English communication (Bilingual).  
• Experience with advance Microsoft Excel.  
• Excellent communication, leadership, teamwork and presentation skills. 

• Knowledgeable in electronic.  
• Knowledge of MRO regulatory certifications.  
• SAP experience 

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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