Assurance Manager
We are easyJet – a FTSE-100 listed, multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you:
Ø Have 3–5 years’ experience in aviation ground operations quality, audit, or compliance roles
Ø Enjoy leading assurance programmes and driving continuous improvement
Ø Can be in our fantastic Luton head office 3 x per week
The Team
Join our Quality, Safety & Improvements Team, part of the central Ground Operations function. This team manages and sets the policies and procedures for safety, readiness, regulatory compliance, training, and continuous improvement in Ground Operations, supporting a safe and on-time operation.
The Role
As Assurance Manager, you’ll lead the development, management, and execution of the quality assurance programme for ground operations. You’ll ensure operational activities meet regulatory, contractual, and internal standards, and drive corrective actions to enhance service delivery and safety outcomes.
What you’ll be doing:
Ø Ensure compliance with regulatory requirements (EASA, UK CAA), internal policies, and contractual obligations
Ø Collaborate with cross-functional teams to develop and implement quality improvement initiatives
Ø Support integration of new systems and processes, ensuring regulatory and internal compliance
Ø Produce clear, actionable reports and dashboards for senior management
Ø Attend and prepare for internal and external audits, leading documentation and evidence gathering
Ø Ensure departmental manuals are compliant and drive improvements with leadership
Ø Liaise with ground operations delivery teams, ground handlers, and partners to communicate standards and improvement plans
Ø Support contract management through quality performance reviews and feedback
Ø Promote a culture of quality, compliance, and continuous learning
Ø Oversee departmental standards assurance programmes, Bird strike Management LTD Station assessments, DAQCP audit programme, and centrally contracted activities
Ø Deliver the potable water policy with cabin appearance and Ground Ops teams
Ø Respond to external audit findings and report on delivery of the GO GOS SLA
Ø Act as relationship manager for Safety Culture
