Job Title: Onsite Support Failure Analysis Engineer (OSS FAE)

Location: Franklin, Massachusetts
Position Type: Full-time
Pay Type: Salary

Job Description:
As an Onsite Support Failure Analysis Engineer, you will be responsible for diagnosing and resolving hardware and system failures, ensuring optimal performance, and collaborating with cross-functional teams to improve product reliability. This role requires a hands-on approach to troubleshooting and a deep understanding of computer hardware and software environments.
Key Responsibilities:

• Perform detailed failure analysis on defective products to identify root causes and document findings.
• Support installation, configuration, and troubleshooting of computer hardware components, including drives, boards, CPUs, GPUs, RAM, and PCIe devices.
• Execute and adhere to Standard Operating Procedures (SOPs) with minimal supervision.
• Collaborate with engineering teams to provide feedback and recommendations for product improvements based on failure analysis.
• Utilize knowledge of Windows and Linux OS environments to troubleshoot and resolve system-level issues.
• Use basic terminal knowledge (PowerShell in Windows, CLI in Linux) to perform diagnostics and collect data.
• Assist in setting priorities and schedules to address workload effectively.
• Document and report troubleshooting steps and resolutions to facilitate knowledge sharing across teams.

Essential Requirements and Education:

• Associate's degree in electrical engineering (ASEE) or equivalent industry experience.
• Strong understanding of hardware engineering concepts and inter-server computer engineering, including knowledge of PSUs and Ethernet.
• Mechanical aptitude to remove, replace, or reinstall server components.
• Proficiency in both Client and AMD x86 architectures.
• Self-starter with excellent written and verbal communication skills in a diverse, multicultural environment.

Desirable Requirements:

• Familiarity with various methods of flashing system programmable.
• Hands-on experience with test equipment such as Mixed Signal Oscilloscopes and Multimeters.
• Proficiency in board and component-level debugging and repair, including locating and replacing faulty capacitors, resistors, traces, and chips.
• Soldering skills for board-level rework, including handling 0201-sized components and trace repair.
• Scripting skills to automate test processes using languages such as Bash, Tera Term, and Python.
• Knowledge of the arm64 architecture.