Job Description

Roles and Responsibilities:

• Serve as the primary GE on-site or mobile Technical representative before, during, and after the Aircraft enters service
• Provide program leadership, technical direction, and assistance to the customer in the operation, inspection, maintenance, and repair of assigned jet engine product lines
• Perform duties as the FSE for all assigned GE product lines and assist the customer with technical understanding of the operation, maintenance, and trouble-shooting of multiple types of GE products
• Review effectiveness of maintenance actions to identify training needs
• Apply Six Sigma / LEAN analytical tools to assist the customer with proactive reliability and management or procedural improvements
• Assist customer with improving reliability and reducing cost of ownership
• Provide single point of contact to the customer, customer team, and all other GE stakeholders
• Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support
• Assist customer with spare parts ordering, issues resolution, and RSPL provisioning
• Provide recommendations on proactive maintenance based on engine data trend shifts.
• Field Service domain expertise
• Assist CSM, CPM and SD in customer negotiations

Required Qualifications:

• Bachelor’s Degree in any engineering discipline from an accredited college or university (or High School Diploma / GED with preference in Aerospace)
• Minimum of 5-6 years of experience in Aerospace engineering or Airline operational support
• Ability and willingness to travel various locations, as required

Desired Characteristics:

• Bachelor’s Degree in Aerospace Engineering or similar
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability
• Demonstrated proficiency in repair troubleshooting, shop operations, and testing of jet engines
• Ability to make formal presentations to all audiences
• Ability to work with all levels of maintenance, engineering, and management
• Project management and Lean 6 Sigma / Green Belt experience
• Demonstrated ability to lead and influence customer and peers
• Fluent in English – proficiency in local language an advantage
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Additional Information