Customer Account Specialist – Aerospace Industry
Location: Phoenix, AZ 85034
Job Type: Full-Time; Contract (12 Months)
Schedule: Monday to Friday First Shift (8 AM – 5 PM)
Pay Rate: $36.17 per hour
Drive Customer Success in Aerospace
PDS Tech Commercial is seeking an experienced Customer Account Specialist to join our Phoenix MRO team. In this role, you’ll manage critical customer accounts and support repair operations that keep aircraft flying safely. Your attention to detail and communication skills will help ensure seamless customer service across commercial and military orders.
What You’ll Do:Manage high-volume customer orders (150+ daily).
Serve as the primary contact for internal and external customer interactions.
Handle repair order processing: quoting, invoicing, and acknowledgments.
Interpret and execute customer contractual requirements.
Monitor orders to ensure on-time delivery and avoid financial penalties.
Process warranty claims and ensure compliance with global trade regulations.
Qualifications:Required:
Strong organizational skills and attention to detail.
Self-motivated team player with critical thinking skills.
Experience with customer service and account management.
High-volume data entry and transaction processing.
Bachelors Degree
This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.
Preferred:
Why Join Us?At PDS Tech Commercial, we value initiative, collaboration, and excellence. Join a team where your contributions directly support aviation safety and innovation. We offer competitive pay, a professional environment, and the chance to build your career in the dynamic aerospace sector.
Military Friendly® Employer
Apply today to help power the future of aerospace as a Customer Account Specialist!
Pay Details: $36.17 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
